Most orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with your tracking details.

Delivery usually takes 7–10 business days, depending on your location and the product ordered. You can follow your package using the tracking link in your shipping confirmation email.

We ship across the United States and to many international destinations. If you're unsure whether we deliver to your area, send us a message and we'll confirm.

As soon as your order ships, we'll email you a tracking number and link. If you haven't received tracking within a few days of ordering, please contact us.

Please contact us within 12 hours of placing your order. After that, your order may already be in processing and we may not be able to adjust it.

For international orders, customs duties or import taxes may be charged by your local authorities. These fees are outside our control and are the responsibility of the customer.

We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in their original packaging. Some items may not be eligible for return for hygiene reasons; this is noted on the product page.

Email info@petzooo.com with your order number and the reason for your return, and we'll guide you through the next steps.

We're sorry about that. Contact us within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or refund.

Once we receive and inspect your return, we refund your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.

All major credit and debit cards, plus digital wallets such as Apple Pay and Google Pay. Available options are shown at checkout.

Yes. Our checkout is encrypted and your payment is processed through a trusted payment provider. We never see or store your full card details.

All prices are listed in US Dollars (USD) unless stated otherwise.

Each product page includes detailed descriptions and, where relevant, sizing information. If you're still unsure, message us and we'll point you in the right direction.

We carefully select the products we carry, but every animal is different. Please read product descriptions closely and supervise your pet when introducing anything new. If your pet has specific health needs, check with your veterinarian first.